Terms of Service

Last updated: 21 October 2026

This page explains the agreement between you and TwasalAI when you use our service. We wrote it in plain language so you would actually read it, not so we could hide behind it.

What we provide

TwasalAI is a platform of Arabic-speaking AI assistants. Depending on what you subscribe to, it includes:

• The receptionist — answers your company's calls with an Arabic voice assistant: it takes the call, works out what the caller wants, answers from the information you give us, and gets them to the right department — or takes their message and passes it to you.
• The secretary — an assistant on WhatsApp that does what you ask: she keeps track of your mail and appointments if you connect them, writes and translates your documents, and messages other people at your request, then reports back.
• The restaurant Captain — guests order from their table by voice or text through a code on the table; the Captain recommends from your menu and sends the order to your orders screen.
• The store advisor — talks with your shoppers on your store page, shows the products of yours that fit their need, and collects the order for delivery or pickup.

All of them work from the information you enter. We know nothing about your business beyond what you put in or connect to your panel, and the assistant does not invent services, prices or products.

Your responsibilities

• Keep the information you enter accurate and current — a wrong answer starts as a wrong entry.
• Have the right to use the number you connect, and follow the telecom rules of your country.
• Do not use the service for anything unlawful, or to harass or deceive people.
• Protect your login details — activity from your account is your responsibility.

Subscription and payment

• The subscription is monthly and renews until you stop it.
• Payment is currently by bank transfer, and the invoice reaches you by email.
• You can stop the subscription at any time; it runs to the end of the period you paid for.
• If payment is late, the reporting panel is blocked — but calls keep being answered and recorded, and you see all of them in full the moment you reactivate.

⚠ That difference is deliberate: cutting the calls would punish the caller — someone with no part in an overdue invoice. The pressure belongs on whoever decides, not on the phone line.

Limits of the service

The service depends on the internet and on outside providers (telecom carriers and AI models). We do what we can to keep it running, but we cannot guarantee uninterrupted service or that every answer will be free of error.

We do not guarantee business outcomes. TwasalAI is a tool that answers and routes — the customer's decision stays theirs.

Your data is yours

Everything you enter — your company information, contacts, calls and their transcripts, the secretary's messages, and Captain and advisor orders — belongs to your company. You can ask for a copy or for deletion at any time. Details are in the Privacy Policy.

Suspension

We may suspend an account used unlawfully, or in a way that harms other people or the service. We will tell you first, unless the harm is already happening.

Changes to these terms

We may change these terms. If a change is significant we will email you a reasonable time before it takes effect. Continuing to use the service after that means you accept it.